Here's exactly what happens after you call us. Most cases resolve in 60–120 days. Some take longer when manufacturers stall — we're prepared for both.
You send us three things: your purchase or lease contract, your repair orders, and a short description of the problem. We review your file, usually within 24 hours, and tell you whether the Song-Beverly Act applies. If you don't have a viable case, we'll tell you — no pressure, no upsell.
If we take your case, you sign a contingency retainer — meaning we only get paid if you do. We pull your full repair history, identify every covered defect, calculate your damages (down payment, monthly payments, mileage offset, incidental costs), and build the strongest version of your claim.
We draft a formal demand letter to the manufacturer's California repurchase prelitigation address. The demand cites every repair attempt, every day out of service, every applicable statutory remedy — and gives them a deadline to respond. This step alone resolves a large share of our cases.
The manufacturer's adjuster will respond with an offer — often a lowball one. We negotiate. We push back on mileage offset calculations, fight for the full statutory remedy, and demand civil penalties where the conduct is willful. You see every offer and decide whether to accept.
If the manufacturer won't make a fair offer, we file in California state court. Filing a complaint changes the leverage dramatically — most cases settle shortly after, on better terms than the pre-litigation offer. We're prepared to take a case to trial when that's what it takes.
Settlement signed. The manufacturer wires the repurchase, replacement, or cash settlement. They separately pay our attorney's fees and costs under Civil Code § 1794(d) — so your settlement amount is yours. You return the vehicle (in a repurchase) or keep it (in a cash-and-keep), and the matter closes.
California's Song-Beverly Act includes a fee-shifting provision: the manufacturer pays the prevailing consumer's attorney's fees and costs. That means we get paid directly by the automaker — not out of your settlement. Your refund or cash settlement is yours, in full.
Send us your repair orders and we'll tell you what your case is worth.
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